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Everything You Need to Know about ITIL 4

Everything You Need to Know about ITIL 4

Today’s business environment is changing rapidly and now technology is touching every corner of our day-to-day lives including customer service, operations, compliance, and security. If you are a business owner, no one understands better than you how much it costs when you fail to align your IT services with core business needs. IT service management is not optional now as it became mandatory to carry out business operations smoothly. 

To make a perfect balance between IT and business requirements, many enterprises are turning towards ITIL. So, the first basic question comes in our mind! What is ITIL and how it works?

Here, we will guide all the important aspects of ITIL 4 and how it can be very helpful for your business growth. 


What is ITIL 4 and why it is important?

Before starting we must know a very important thing about ITIL4  is that it focuses on the importance of value creation, rather than just delivering services. To deal with the possible challenges in the current IT systems and constantly evolving business environment, we shifted towards IT service management (ITSM). It helps organizations adapt to new technologies, identify digital transformation, and stay ahead in a competitive market. ITIL 4 is the new arrival from the ITIL series that facilitates all the best things from ITIL and is ready to take businesses to the next level. It provides practical frameworks to support organizations as they shift into the world of digital transformation. It bridges the gap between businesses and IT, giving power to the IT team to play a crucial role in the over-business strategy implementation.

How can ITIL 4 be beneficial for the businesses?

ITIL 4 will help in supporting organizations on their journey into the new world of digital information. This advanced tool is designed in such a way that helps to align human, digital, and physical resources to compete within the modern complex landscape and embrace these emerging technologies into their IT operations. 

Four Pillars of Service Management

As its name suggests, ITIL 4 contains four important pillars of service management that need to be considered to ensure that an organization embraces a balanced approach. Here are these four important four dimensions which play an important role in managing complex business challenges.

1. Information & Technology: In the first part, IT is used to deliver services like networks, servers, storage, databases, etc. Information & technology is also used to manage those services including knowledge bases, ITSM tools, configuration information, etc. 

2.People and Enterprise: In the second pillar, the authority, roles, skills, expertise, and work culture are defined to deliver desired services.

3. Suppliers and Business Partners: The third pillar includes an important part of any business organization. The suppliers and partners ensure that we consider all the relationships needed for the effective delivery of services. In the modern business environment, no business owner can do everything on their own. The service industry is very diverse and we work with a wide number of companies who contribute in multiple ways.

4. Value Stream and Processes: In the fourth pillar, it contains all the important controls, procedures, activities, and processes needed to succeed. All the employees and higher authorities are required to make the right balance to work together seamlessly. It helps in dealing with the challenges and managing incoming demands from customers and users.  

Moving from Processes to Value Streams in ITIL 4

Except for these four important pillars, what unique thing that ITIL offers is value streams. The major tasks of IT are performed behind the scenes due to this they miss the bridge that allows them to communicate more clearly with customers. Having a basic understanding of how products & services help any organization is very important. It is very essential to understand how the enterprise delivers to the end customers.  

You can look at the image given below to look at how the whole system works. It will give a better insight to analyze how every business unit comes together to serve the customers.

A Brief Look at Guiding Principle in ITIL 4

The most difficult thing about ITIL4 is how to implement this framework in real-world business institutions. In the previous version of ITIL like ITIL v3, the idea of implementation was a bit confusing and very badly explained. Industrial experts are fascinated with the idea of “Being Agile” but in the real world “Doing Agile” is a completely different thing. Sometimes our mindset, values, and beliefs drive our action and it matters when we approach ITIL 4 for the first time. We must focus on how we develop and deliver high-quality, valuable products and services that solve problems and help organizations to move forward. We have prepared a simple and easy-to-understand diagram, so you can better idea how exactly the whole system works.  

Final Thoughts

We hope you got a better idea about ITIL 4 and what impacts it can make on any business organization. On the fundamental level, ITIL 4 is built upon ideas and processes but on a broader level, it mainly focuses on ITSM – as it takes into consideration everything enterprises and end customers need to create value.

It is very important to remember that the ideas and concepts that you learned in the previous versions of ITIL are still relevant and they are always available in the newly updated versions. But in this latest version, helps you to tie them together as part of a service value system. If you want to adopt this updated approach you will find that you will be able to deliver value to your end customers more effectively and efficiently!




I am an expert technology advisor for start-ups predominantly in Blockchain and Security areas. I have done Masters in Business Administration (Finance and IB) and serving the IT sector from last 10 years.

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